Support

Built by a driver, supported by a human. No ticket bots, no offshore call center, no "we value your feedback" form letters.

Fastest way to get help

Email support@driversurvivalkit.com with:

  • What you were trying to do
  • What happened instead
  • Your iPhone model and iOS version (Settings → General → About)
  • The Berth version (Settings → About in the app)
  • A screenshot if the issue is visual

We aim to reply within a few business days. Weekends and holidays may be slower — Berth is run by one person who also drives. If something is urgent (your subscription won't restore, the app is crashing every launch, a privacy concern), please put "URGENT" in the subject line and I'll prioritize it.

Common questions

My subscription

Manage, cancel, or change your Pro subscription at iOS Settings → [Your Name] → Subscriptions. Apple handles all billing, so that's the authoritative place. If your subscription isn't showing up as active in Berth after a purchase, try Settings → Subscription → Restore Purchases in the app.

For refunds, go to reportaproblem.apple.com. Apple controls refund decisions; we cannot issue App Store refunds from our side.

Vehicle connection (SmartCar)

If your EV isn't connecting or battery data is stale:

  • Confirm your car is supported at smartcar.com/cars.
  • In Berth: Settings → Vehicle → Disconnect, then reconnect.
  • Check that you granted only the read_battery and read_charge scopes when prompted — Berth does not request location from SmartCar.
  • If it still fails, email support@driversurvivalkit.com with your car make/model and the exact error text.

Location or CarPlay not working

  • Check iOS Settings → Berth → Location is set to Always for background session tracking, or at least While Using the App.
  • For CarPlay specifically, make sure Berth is enabled in iOS Settings → General → CarPlay → [Your Car].
  • CarPlay support in Berth is still pending Apple's approval for external release; some CarPlay features may be disabled in TestFlight builds.

Event / surge data looks wrong or empty

Berth fetches events from third-party providers (PredictHQ, Ticketmaster, AviationStack, MBTA). If you haven't entered an API key for a provider, that provider's data simply won't show. Add keys in Settings → API Keys. If you have keys in place and still see nothing, the provider may be rate-limited or returning nothing for your area — not a Berth bug.

Voice, Siri, or mic issues

  • Confirm iOS Settings → Berth → Microphone and Speech Recognition are both on.
  • The privacy mute button (top-right of the Drive screen) kills all listening instantly — make sure you haven't tapped it.
  • For Siri: the first time you use a Berth shortcut, Siri may ask you to confirm. Subsequent invocations should be hands-free.

I found a bug

Please email support@driversurvivalkit.com with the repro steps. If you can attach a screen recording, that helps enormously.

I want to request a feature

Email contact@driversurvivalkit.com. We read every request. Frozen areas (anything not on the current ship punchlist) won't ship before public launch, but they're still useful input.

I want to delete my account and data

Email privacy@driversurvivalkit.com from your account's email address and we'll delete your Supabase records within 30 days. Uninstalling the app removes everything stored locally on your phone.

Status

There is currently no public status page. If you suspect an outage, check status.apple.com (for App Store / StoreKit issues) and status.supabase.com (for account sync issues). If both are green and Berth is still misbehaving, it's probably on our end — email support@driversurvivalkit.com.

Privacy questions

See the Privacy Policy. For anything not answered there, email privacy@driversurvivalkit.com.

Legal

See the Terms of Service. For legal correspondence, email contact@driversurvivalkit.com.

Sean Larkin d/b/a Berth
Rhode Island, USA